Shipping Policy


Fast, nationwide delivery: Inside Dhaka in 3 business days; elsewhere in Bangladesh in 4 business days. Real-time tracking, secure packaging, and COD/mobile payments make your experience hassle-free.

Executive Summary: We deliver across Bangladesh with guaranteed timelines (3 business days in Dhaka, 4 in other regions), beating government e-commerce standards. Orders are processed swiftly, with SMS/email confirmation and tracking. We accept Cash on Delivery and all major mobile payments (bKash, Nagad, etc.). Ensure your address is accurate (couriers charge extra for corrections). Inspect items on delivery and report any damage or errors within 48 hours. We’ll replace or refund if needed, following Bangladesh guidelines (refunds issued within 10 days if delivery fails). Below are the details of our policy.

Delivery Coverage

We ship to all areas of Bangladesh via trusted courier partners. Whether you’re in Dhaka or a remote district, we’ve got you covered.

Order Processing & Confirmation

  • Swift processing: Orders are confirmed and packed within 24 hours of payment/verification.
  • Order confirmation: You’ll receive an SMS or email confirming your order and expected delivery date.
  • Customer service: If any item is out of stock or delayed, we’ll notify you immediately.

Delivery Timelines

  • Inside Dhaka: Typically delivered within 3 business days of order confirmation (business days exclude public holidays and weekends). This exceeds the government’s 5-day city delivery rule.
  • Outside Dhaka: Delivered within 4 business days to other districts (versus the 10-day guideline).
  • Note: Delivery times may be affected by factors like extreme weather, strikes, or national holidays. We will inform you of any expected delays.

Shipping Charges

  • Variable rates: Shipping fees depend on your location and the package size/weight.
    • Inside Dhaka: A standard flat or weight-based fee applies.
    • Outside Dhaka: Charges vary by district and size; the exact amount is calculated at checkout.
  • No hidden fees: You’ll see the shipping cost before payment. We often offer free or discounted shipping on promotions.

Payment Methods (COD & Mobile)

  • Cash on Delivery (COD): Available nationwide. Pay the full amount when your order arrives. A small COD handling fee may apply.
  • Prepaid gateway: If online card payments are available, you can use them at checkout for faster processing.

Order Tracking

  • Real-time updates: Once your order ships, we send you a tracking ID via SMS/email.
  • Secure packaging: All items are carefully packed to prevent damage.
  • Online tracking: Use the tracking ID on the courier’s website or app to see your delivery status anytime.

Delivery Exceptions & Redelivery

  • Missed delivery: If you’re unavailable when the courier arrives, they will attempt redelivery. Please ensure a correct address and reachable phone number.
  • Incorrect address: You are responsible for providing accurate delivery details. If an incorrect address causes a failed delivery, additional fees may apply for re-delivery, and we cannot be held liable for such delays.
  • Delays: Factors like severe weather, road closures, or public holidays can affect delivery. We recommend ordering in advance during peak seasons. We will notify you of any significant delays.

Damaged or Incorrect Items

  • Check on arrival: Please inspect your order upon receipt. If an item is damaged, defective or not what you ordered, contact us within 24–48 hours with clear photos or a short video.
  • Claims process: We will verify the issue and offer a replacement or refund as appropriate.
  • Return shipping: If the error is on our part (wrong/damaged item), we cover the return shipping costs. For other returns, you may need to ship the item back.

Refunds & Returns (Shipping-related)

  • Undelivered items: If we cannot deliver your order within 10 days (as per Bangladesh e-commerce rules), you are entitled to a full refund.
  • Policy compliance: We adhere to all government e-commerce guidelines to protect buyers. This includes clear disclosure of delivery terms and a timely refund procedure.
  • General returns: For returns unrelated to shipping (e.g. product returns), please see our separate Return & Refund Policy page.

Contact & Support

  • Customer support: For any shipping questions or issues, reach us at our helpline +880-1712536076 or email info@shobkisu.com. We aim to respond within a few hours.
  • Post-delivery support: Even after delivery, we’re here to help if you have questions about your order.